Digital Operations Director – Applications (EMEA) (m/f)

9. November 2016

Responsibilities

  • Accountable for the delivery and daily operations of application services
    • Ensure service availability, performance, usability, affordability and security
    • Monitoring, proactive maintenance, patching, backup/recovery
    • Manage changes, upgrades, enhancements, and replacements
    • Provide 2nd level support, incl. escalations handling and issue resolution
    • Manage assets, licenses, and suppliers/contracts/service providers
    • Manage cost, budget, and pricing
  • Business applications include:
    • ERP/BI Systems (SAP ERP, Dynamics ERP, Board, Qlickview, etc)
    • CRM/Collaboration Systems: SAP CRM, Salesforce, SharePoint, Sitecore, Team Foundation Server, Office 365,
    • Engineering Systems: (Siemens Teamcenter, Oracle Agile E6)
    • Engineering/Simulation/Design Systems (Delmia, Catia, NX, Siemens PD/PS, etc)
    • Interfaces to other systems (on premis or cloud)  such as Active Directory, ADFS, SAP, Informatica
  • Directly responsible for a team of IT administrators
  • Works closely with other IT managers in the definition & delivery of IT services
  • Work closely with IT hub management and customers to refine the service catalog
  • Manage projects, and other initiatives / tasks as defined by the IT management
  • Support legacy applications and infrastructure as defined in the application RACI

 

Profile / Skills

  • 6+ year experience leading an international IT application maintenance team
  • Excellent English communication skills (German desired)
  • Proven teaming skills working together with individuals from other cultures
  • Maintain calm and optimism even in high pressure situations.
  • Ability to interact with users and customers at all level
  • Excellent understanding of relevant Application technologies
  • Ability to performing hands-on administrative tasks if/when needed
  • Proven track record in implementing IT projects
  • ITIL Certifications preferred

 

Location: EMEA KUKA Locations


Besetzungstermin: Ab sofort

Digital Operations Director – Applications (EMEA) (m/f)

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