Digital Operations Director – Workplace (m/f) (EMEA)

9. November 2016


  • Accountable for the delivery and daily operations of workplace services
    • Ensure service availability, performance, usability, affordability and security
    • Monitoring, proactive maintenance, patching, backup/recovery
    • Manage changes, upgrades, enhancements, and replacements
    • Provide 2nd level support, incl. escalations handling and issue resolution
    • Manage assets, licenses, and external suppliers/contracts
    • Manage cost, budget, and pricing
  • Workplace Services include:
    • 2nd level support for workplace HW, SW, and applications (office, lync, etc.)
    • Support in provisioning of workplace (PC / mobile device) hardware and software
    • Management of a workplace image and/or installation process
    • Software packaging, distribution, and installation
    • Workplace patching and antivirus
    • Other applications & infrastructure as defined in the application RACI
  • Directly responsible for a team of IT administrators
  • Works closely with other IT managers in the definition & delivery of IT services.
  • Work closely with IT hub management and customers to refine the service catalog
  • Manage Projects, and other initiatives / tasks as defined by the IT management
  • Support legacy applications and infrastructure as defined in the application RACI


Profile / Skills

  • Excellent English communication skills.  (German desired)
  • Proven teaming skills working together with individuals from other cultures
  • Maintain calm and optimism even in high pressure situations
  • 6+ year experience leading an international IT workplace team
  • Ability to interact with users and customers at all level
  • Excellent understanding of workplace technology
  • Ability to performing hands-on administrative tasks if/when needed
  • Proven track record in implementing IT projects
  • ITIL certifications preferred


Location: EMEA KUKA Locations 

Besetzungstermin: Ab sofort

Digital Operations Director – Workplace (m/f) (EMEA)

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