IT Administrator - Collaboration Applications Salesforce (m/f)

Our Digital Operations Center Application Maintenance Team EMEA is responsible for the operations, support, and enhancements of our European IT Applications.   <br>To expand our team we are looking for a motivated & experienced colleague to support the team.<br>

15. November 2016

Responsibilities

  • Responsible for daily operations and support of our Salesforce environment
    • Ensure service availability, performance, usability, affordability and security
    • Monitoring, proactive maintenance, patching, backup/recovery
    • Upgrades, enhancements, and replacements
    • Escalations handling and issue resolution
    • Provide 2nd level support
    • Manage suppliers and external service providers
    • Managing permissions, assets, documentation, and audits for the relevant applications
  • Salesforce & related systems (Apptus, Copado, … )
  • Interfaces to other systems (on premis or cloud)  such as Active Directory, ADFS, SAP, Informatica
  • Work closely with the consultants and developers in the Digital Improvement Center to share knowledge and support projects and consulting as required.
  • Manage projects, and other initiatives / tasks as defined by the IT management

Profile

  • Proven teaming skills working together with individuals from other cultures
  • Maintain calm and optimism even in high pressure situations.
  • 3+ year experience in cloud platform environments, preferred Salesforce
  • Ability to interact with users and customers at all level
  • Bachelor degree in computer science, or equivalent degree/work experience
  • Excellent communication skills in English and German
  • Excellent understanding of IT Technology and operations:
    • Webbased & Cloud based applications
    • Authentication & Authorization methods (SAML, OAUTH, Kerberos, NTLM)
    • Encryption Methods (TLS/SSL)
  • Ability to performing hands-on administrative tasks if/when needed.
  • Ability to provide on-call support during evenings and weekends

Besetzungstermin: Ab sofort

IT Administrator - Collaboration Applications Salesforce (m/f)

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