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Service and maintenance packages for KUKA robots

You want KUKA support at service level or for the preventive maintenance of your KUKA robots? You want exclusive access to the KUKA hotline? Our service packages offer all that – and much more besides.


Turnkey concepts for every maintenance philosophy

Regular preventive maintenance lays the foundation for high availability of your system. In addition, you recognise optimisation potential early on. Supplemented by the appropriate service level, the response time can be reduced to a minimum if the worst comes to the worst - 24/7 and 365 days a year.
For new systems, there is also the option of extending the warranty to 5 years - so there are no surprises.

Our service goal: Maximum availability of your system!

MaintenancePro – robot maintenance with great effect

As a KUKA customer with a MaintenancePro agreement, you benefit from the know-how of the KUKA robot experts during annual preventive maintenance. The effective maintenance management detects weak points early, thereby improving system availability demonstrably*. With MaintenancePro, you reduce production downtime costs, delivery delays and consequential damage. You increase your productivity – while simultaneously reducing inspection times and ongoing training costs.

 

Top services of MaintenancePro

  • Basic inspection – In-line wrist maintenance – Main axis maintenance – Minor electrical maintenance – Major electrical maintenance
  • Detailed annual status report
  • Travel costs and expenses of the service specialists for annual maintenance are covered (optional)
  • Plus individual services tailored to your requirements

 

* Documented by long-term studies of customers with preventive maintenance management.
All maintenance services referred to above can also be ordered individually.
For optimal maintenance management of your robots: MaintenancePro.

Service24 – Round-the-clock access to the KUKA hotline

As a KUKA customer with a Service24 agreement, you are ensured service at the highest level: our guaranteed accessibility and response time minimize unplanned downtimes, reduce storage costs and enable transparent escalation scenarios.

 

Top services of Service24

  • 24/7 hotline support from KUKA robot specialists 365 days a year (individual standby number with priority access)
  • Guaranteed start of service specialist call-out within 2 hours of your call (within Germany), around the clock
  • Guaranteed preparation of standard spare parts for shipment within 2 hours of your call*

 


* Included in the contract price for Service24 and Parts24.
On request, the level of service can be tailored to your individual needs with Parts24 or Hotline24.
With the Service24 package, you have access to the robot experts from KUKA at all time.

Combi24Pro – All KUKA service advantages in a single package

Ensure the highest possible level of all-round reliability of your robot components from the outset. As a KUKA customer with a Combi24Pro agreement, you benefit from all the services of the MaintenancePro and Service24 agreements in a single package.

 

Additional agreement options for MaintenancePro and Combi24Pro

  • Travel costs and expenses for the annual maintenance visit (weekdays)
  • Data backup on spare hard drive
  • Fixed price for spare parts for robot
  • KUKA linear axis maintenance
  • Service flat rate
  • Spare parts flat rate

WarrantyPro

With the WarrantyPro warranty extension, you have the option of extending the warranty of the KUKA robot to 5 years in the first 12 months after delivery. Through regular maintenance, we ensure that the robot system is in perfect condition. Any repairs that may nevertheless be necessary will be carried out quickly and reliably under the WarrantyPro guarantee - at no additional cost.

 

Top services from WarrantyPro

  • As the manufacturer, we offer a total of 5 years warranty on the entire robotic system*
  • High availability thanks to regular maintenance of the robot system by qualified KUKA technicians
  • Maximum safety, since no additional costs are incurred for repairs and maintenance within the warranty period

 

*Premise: The robot is operated within the scope of the specification. Certain special types are excluded.
With WarrantyPro you ensure a flawless robot system trough regular maintenance.

Overview of our top service packages for servicing and maintenance

Feature    Parts24 Service24 Combi24Pro MaintenancePro WarrantyPro
Receipt of the exclusive 24-hour on-call number with priority hotline support       X           X            X                +             +
Qualified technical hotline advice from KUKA robot specialists, 24h/365 days      X       X         X            +          +
Guaranteed start of service specialists max. 2h after notification of need 24h/365 days          X         X            +
Guaranteed provision of standard spare parts max. 2h after notification of need 24h/365 days       X       X         X            +
KUKA Xpert license (web-based knowledge database)      +       +         X             +          +
Analysis and error processing on the basis of submitted programme dumps and files     *       *         *            *
On-site service         *          *             X
Annual preventive maintenance              X              X          X
Warranty extension to 5 years                   X
Documentation and maintenance certification              X              X          X
 Travel costs and expenses for the annual maintenance assignment (weekdays)             +              +          X
X = Service included in the price of the Agreement
* = Service covered by the Agreement and invoiced on a time and material basis or at agreed flat rates
+ = Service optionally available as part of the Agreement
For a complete overview, please request the detailed Service Agreement brochure.

Upgrade your KUKA.SystemSoftware

Benefit from the functionalities of the latest version KSS 8.6 and make your robot system Industry 4.0-compatible: use the latest KUKA technology packages and, with the pre-installed KUKA.DeviceConnector, gain access to extensive robot data for digital KUKA products, services and applications.

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