Manager CRM & Sales Operations (m/f/d)

18 December 2019

Short Facts

  • Augsburg
    Augsburg, Germany
  • KUKA
  • Sales
  • Permanent Employment
    Permanent Employment


Global Sales Operations is responsible for supporting and continously evolving global sales organization, processes and tools in order to improve the efficiency of KUKA’s global sales organisation. As a member of the team Digital Processes and Customer Management you will take over the following responsibles and tasks:

  • You are the central contact persons for CRM key-users and cross-company functions and act as a business consultant to delivery desired solutions and support to the organisation
  • You are the interface from the business orgnaisation to the system admins and are able to formulate the business needs and translate it into IT related Salesforce context
  • You gather, formulate and evaluate change requests for our defined release management and discuss the requests with the central business owner for salesforce
  • You manage and support the CRM sprint cycle with defining tickets, testing and communication of new feature to the user community
  • You will develop and manage standard strategic customer analytics, and all requested operational dashboards required from HQ/ regional/ country management
  • You will develop sales efficiency analysis and define meaningful KPI for the global sales organisation
  • You will drive the development of using salesforce analytics and artifical intelligence as part of our salesforce platform strategy in the salescloud
  • You manage and solve user support tickets in our OneCRM support queue raised by end-users and key-users
  • You support and / or manage Salesforce CRM project withhin the KUKA Group, dependend on the defined project scope in time and budget
  • You utilze central defined CRM KPIs (data and process quality) in order to optimize the sales processes within the CRM within the user / key-user community (e.g. pipeline health, lead usage)
  • Your organize and conduct CRM key-/ and end-user trainings where required in the relevant subsidiaries or central functions

Application Requirements

  •   Successful completed studies in business science or similar education
  •  You have +5 years of working experience in international Sales Operations functions or similar CRM role including working closely with sales teams and sales management
  • strong knowledge of leading CRM solutions, preferable Salesforce
  •  You have a proven record of successfully managed projects
  •  Professional in Project Management skills. Certification welcome
  •  Strong communication and presentation skills are required
  •  MS Office applications (PowerPoint, Excel)
  •  fluent English (spoken & written) is a must
  •  Mobility and willingness to travel

What we offer

Great working environment
Welcome Days

Start date: Immediately

Manager CRM & Sales Operations (m/f/d)

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