Service and maintenance packages for KUKA robots

You want KUKA support at service level or for the preventive maintenance of your KUKA robots? You want exclusive access to the KUKA hotline? Our service packages offer all that – and much more besides.

Enjoy all the advantages of being a KUKA contract customer and tailor your individual all-round protection. Our MaintenancePro, Service24 or Combi24Pro service packages help you to enjoy cost-effective production: with preventive maintenance management, you can detect optimization potential for your KUKA robots and systems at an early stage. And outside the maintenance intervals, you have exclusive access to our service experts around the clock.

Do not compromise – make the most of 100% service quality from the manufacturer.

Upgrade your KUKA.SystemSoftware

Benefit from the functionalities of the latest version KSS 8.6 and make your robot system Industry 4.0-compatible: use the latest KUKA technology packages and, with the pre-installed KUKA.DeviceConnector, gain access to extensive robot data for digital KUKA products, services and applications.

Learn more about the different upgrade packages and configurations

MaintenancePro – robot maintenance with great effect

As a KUKA customer with a MaintenancePro agreement, you benefit from the know-how of the KUKA robot experts during annual preventive maintenance. The effective maintenance management detects weak points early, thereby improving system availability demonstrably*. With MaintenancePro, you reduce production downtime costs, delivery delays and consequential damage. You increase your productivity – while simultaneously reducing inspection times and ongoing training costs.

Top services of MaintenancePro

Basic inspection – In-line wrist maintenance – Main axis maintenance – Minor electrical maintenance – Major electrical maintenance
Detailed annual status report
Travel costs and expenses of the service specialists for annual maintenance are covered (optional)
Plus individual services tailored to your requirements

For optimal maintenance management of your robots: MaintenancePro.

Service24 – Round-the-clock access to the KUKA hotline

As a KUKA customer with a Service24 agreement, you are ensured service at the highest level: our guaranteed accessibility and response time minimize unplanned downtimes, reduce storage costs and enable transparent escalation scenarios.

Top services of Service24

24/7 hotline support from KUKA robot specialists 365 days a year (individual standby number with priority access)
Guaranteed start of service specialist call-out within 2 hours of your call (within Germany), around the clock
Guaranteed preparation of standard spare parts for shipment within 2 hours of your call*

With the Service24 package, you have access to the robot experts from KUKA at all times.

Combi24Pro – All KUKA service advantages in a single package

Ensure the highest possible level of all-round reliability of your robot components from the outset. As a KUKA customer with a Combi24Pro agreement, you benefit from all the services of the MaintenancePro and Service24 agreements in a single package.

Additional agreement options for MaintenancePro and Combi24Pro

Travel costs and expenses for the annual maintenance visit (weekdays)
Data backup on spare hard drive
Fixed price for spare parts for robot
KUKA linear axis maintenance
Service flat rate
Spare parts flat rate

With Combi24Pro, you ensure the all-round reliability of your KUKA robot.

Overview of our top service packages for servicing and maintenance

Feature	Hotline24	Parts24	Service24	MaintenancePro	Combi24Pro
Exclusive hotline number (24 h a day / 365 days a year)	X	X	X	+	X
Service specialist call-out within 2 h			X	+	X
Provision of standard spare parts within 2 h		X	X		X
Analysis and error processing	*	*	*		*
Service call-out on site			*		*
Basic inspection In-line wrist maintenance Main axis maintenance Minor electrical maintenance Major electrical maintenance				X	X
Documentation and maintenance certification				X	X
Travel costs and expenses				+	+
Data backup				+	+
Service flat rate				+	+
Spare parts flat rate				+	+
KUKA linear axis maintenance				+	+
KUKA JET gantry maintenance				+	+