German speaking IT service desk agent - (L1)
- take, register, analyze and process all sorts of user inquiries related to our existing IT-landscape,
- fulfill service requests based on pre-defined procedures (password resets, providing access, remote Software installation, VPN Setup, IT procurements, etc),
- manage customer’s hard- and software requests,
- manage the configuration management database.
- studies in Information Technology or 1-2 years comparable work experience,
- optimistic, goal-oriented, and customer focused attitude,
- interest in supporting users with respect to IT infrastructure,
- high motivation,
- ability to work in a team,
- willingness to work flexible hours and to travel,
- excellent written and verbal communication in German and English.
What we offer
• bilingual work environment • international projects • competitive salary and benefits • cafeteria, 13. months salary, annual bonus • flexible working hours • home office opportunity • recreational opportunities