German Speaking Service Desk Agent
- Take, register, analyze and process all sorts of user inquiries related to our existing IT-landscape,
- fulfill service requests based on pre-defined procedures (password resets, providing access, remote Software installation, VPN Setup, IT procurements, etc),
- manage customer’s hard- and software requests,
- manage the configuration management database.
- Studies in Information Technology or 1-2 years comparable work experience,
- excellent written and verbal communication in German and English,
- optimistic, goal-oriented, and customer focused attitude,
- interest in supporting users with respect to IT infrastructure.
What we offer
Competitive salary and benefits, annual bonus and also: