SAP Finance First Line Support Analyst

Help desk monitoring;- ensuring high quality first line support to our Key Users; delivering routine fixes to incidents within the agreed SLAs,
ensuring incident information is full and complete before assigning to second line support,
daily system checks; flagging any failures on a daily, weekly, monthly basis,
IDOC error resolution – monitoring interfaces and managing the reprocessing where appropriate,
testing assistance; preparing test scenarios, test scripts, completing unit or integration testing. Supporting Key Users with UAT and regression tests,
managing Key User to close incidents,
key User training: helping to prepare training materials,
support the SAP Application Managers as required.

Previous working experience in a similar SAP 1st Line support / IT Business Support Analyst role,
knowledge of at least 1 SAP Finance related module is a prerequisite (FI, CO, PS, Vendor invoice management)This role is a fantastic opportunity to learn more SAP modules and their interactions,
knowledge of MS Office software,
excellent English written and oral communication skills, including instructional and presentation skills,
methodical approach to problem solving. You are able to understand problems, articulate options and propose the most appropriate solution,
ability to work unsupervised and on own initiative,
previous hands on experience of SAP would be advantageous,
able to build a rapport and engage with people.