KUKA on-site service: at any time, the world over

More than 1,000 KUKA technicians and automation and application experts are ready to help you around the clock. Take advantage of our comprehensive service program, which includes commissioning, repair work, maintenance and servicing.

Services from the KUKA service network

KUKA specialists are on call at any time of the day or night in 30 countries – and thanks to our on-site service program, they can attend to your robot, cell or system on site very quickly. This saves you long – and costly – downtime. Make use of our comprehensive customer support – from planning and commissioning to your own KUKA spare parts warehouse on site. With the maximum availability of your robots, cells and systems in mind, we offer suitable packages for service and maintenance tailored to your requirements.

Commissioning: by your side from the word go

Experienced KUKA specialists are on hand in all phases of commissioning. This starts with the first application steps and continues with the efficient integration of robots, cells and systems into your production system.

Troubleshooting and repairs: nothing escapes our attention

In an emergency, one thing matters most: reducing downtime to a minimum. Our KUKA service specialists can be reached quickly day and night. They make their way to your site as quickly as possible from one of our service centers to carry out on-site repairs using the necessary spare parts. In this way, we can ensure maximum availability of your production system.

To make sure we can respond quickly, every KUKA technical service center has access to a comprehensive range of spare parts. As a result, your spare parts are right where they are needed in the shortest time possible.

Maintenance and repair: safe and cost-effective manufacturing

With the efficient maintenance and service management of the KUKA technical support team, you have something that others don’t have: access to the people who developed and built the robot, system, cell or equipment – 100 percent OEM expertise.

There is no substitute for the knowledge of our experts. For regular maintenance, statutory inspections, load tests or process and system optimization, you name it, our service specialists know the robots, systems, cells and equipment in detail. They are able to detect and eliminate any deterioration earlier than anyone else. For you, this means maximum availability of your systems right from the start, and increased service life of your KUKA robots, systems, cells and equipment.

The benefits of KUKA maintenance management:

  • Optimized and reliable system productivity
  • Avoidance of unplanned system downtimes and compliance with production budget targets
  • Value retention of the capital goods and safeguarding of the machine hour rate

  • Reduction of unplanned additional and production overheads

  • Long-term planning of costs for preventive maintenance and 24/7 service management

  • Reduction of economic risks through transparent definition of services and cost estimation, and assumption of responsibility for costs

  • Concentration on core business: optimal and plannable workload of in-house servicing personnel with increased flexibility

  • Comprehensive documentation of preventive maintenance work as a prerequisite for quality audits

Find out more about our modular KUKA service agreements and guarantee that you get exactly the level of service support that you need. Call us.


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