Responsibilities
Field Service Positions will be located in/near Houston, Philadelphia,Shelby Twp, MI, Chicago, IL, and Greenville/Spartanburg, SC.
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Responsible for executing assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow up on service escalations.
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Seeks sales opportunities while ensuring customer satisfaction. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.
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Services are provided in-house, on-site, and/or via telephone. Travels 70% - 80% to customer sites and other KUKA locations in the US, Canada, and internationally.
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Provides on-the-job training, coaching, and mentoring to other service team members.
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Follows safety practices as defined by the Company and/or customers’ site safety code.
Profile
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Bachelor degree (BSEE/BSC/BSME) from an accredited four-year college or university plus 5 years of related technical/engineering experience or equivalent combination of education and experience.
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Ability to travel to customer sites on short notice and for varying length of time to respond to customer emergencies.
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Frequently requires the ability to work long hours to meet customer needs.
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Ability to read electrical and controls prints typical in factory automation systems.
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Familiarity with KUKA robots, DeviceNet, Daimler Integra Standard, and Siemens ProfiNet and ProfiSafe is a plus.
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Ability to work split shifts, weekend and holiday work is required.
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Strong interpersonal and communication skills, oral and written, required.
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Customer Service fundamentals - the ability to effectively deal with customer complaints.
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German language skills a plus.
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Strong computer skills and experience with PC based systems and information technologies.
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Valid driver’s license
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Valid Passport
All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, age, disability or national origin.
E-mail or fax to Human Resources 586-465-8706, no phone calls please.