Field Service Engineer

Responsibilities

Field Service Positions will be located in/near Houston,  Philadelphia,Shelby Twp, MI, Chicago, IL, and Greenville/Spartanburg, SC. 

  • Responsible for executing assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow up on service escalations.

  • Seeks sales opportunities while ensuring customer satisfaction.  Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.

  • Services are provided in-house, on-site, and/or via telephone. Travels 70% - 80% to customer sites and other KUKA locations in the US, Canada, and internationally.

  • Provides on-the-job training, coaching, and mentoring to other service team members.

  • Follows safety practices as defined by the Company and/or customers’ site safety code. 

Profile

  • Bachelor degree (BSEE/BSC/BSME) from an accredited four-year college or university plus 5 years of related technical/engineering experience or equivalent combination of education and experience.

  • Ability to travel to customer sites on short notice and for varying length of time to respond to customer emergencies.

  • Frequently requires the ability to work long hours to meet customer needs.

  • Ability to read electrical and controls prints typical in factory automation systems.

  • Familiarity with KUKA robots, DeviceNet, Daimler Integra Standard, and Siemens ProfiNet and ProfiSafe is a plus.

  • Ability to work split shifts, weekend and holiday work is required.

  • Strong interpersonal and communication skills, oral and written, required.

  • Customer Service fundamentals - the ability to effectively deal with customer complaints.

  • German language skills a plus.

  • Strong computer skills and experience with PC based systems and information technologies.

  • Valid driver’s license

  • Valid Passport

 

All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, age, disability or national origin.

E-mail or fax to Human Resources 586-465-8706, no phone calls please.

Start date: Upon successful completion of physical exam, drug screening, and background check.

Field Service Engineer

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