Product Support Engineer Asia

in Shanghai

October 26, 2018

  • Technics

  • Full time employment

  • Shanghai

  • Start date: immediately


  • Technical contact person at KUKA Shanghai in the Product Support International Team for China and for the KUKA countries within the area Asia.

  • Acting as an interface and Technical Coordinator to seizure the technical knowledge between KUKA Shanghai and KUKA Germany.

  • Acquisition, processing and documentation of the technical inquiries and problems in a CRM Ticket System and documentation of the solutions in a KUKA knowledge database.

  • Take over the project leader role in escalations or customer claims to contribute the solution with the support of KUKA Augsburg and the Quality Department.

  • Organization and realization of webinars or workshop trainings to ensure the transfer of knowledge for the Field Service Engineers and Technical Hotline within the APAC area.

  • Combining and routing inquiries on the same topic from different Customer Service department and identify correlations of similar cases to report them to the Global Quality Department.


  • Educational: Major in electronic, automation, or Mech-electronic with Bachelor’s degree or above;Experience in automation application with robot, for example, robot programming experience, PLC, field bus knowledge

  • Professional experiences in customer contact or technical support and responsible handling of technical inquires within high priority

  • (Ideally) experience in the field of automation, especially with robots and robot programming

  • Good analytical technical skills and structures to easily explain complex technical topics

  • Advanced PC- and network-skills as well as good knowledge in MS Office

  • Willingness for worldwide business trips (up to 20 %)

  • Skills in at least one high-level programming (e.g. C#, C++, Java)

  • Corporate- and cost-conscious thinking

  • Team-minded and integration capabilities

  • Initiative, proactive learner and the ability to act on own responsibility

  • Willing to travel for short-term, domestic and oversea

  • Good team-player and Proactive learner; Cross-culture communication

  • Self-motivation and sense of responsibility; Work independently under pressure

  • High communication and networking skills; Good analytical skills

  • Language Skills: Fluent both written and oral German/English

Start date: Immediately

Product Support Engineer Asia

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