IT Service Desk Agent


  • Take, register, analyze, and process diverse user requests related to the existing hardware and application landscape in the IT Service Desk
  • Fulfilling service requests based on pre-defined procedures (password resets, providing access, remote Software installation, VPN Setup, IT procurements, etc)
  • Resolving Issues (1st resolution rate) using, monitoring tools, and troubleshooting checklists and IT experience
  • Communicate with and Inform users related to incidents, outages, and escalations.
  • Consult Users on the available HW and SW standards/products.
  • Updating and Maintenance of the Asset Management Database and diverse service desk documentation


  • Completed vocational training in Information Technology or 1-2 years comparable work experience
  • Optimistic, goal-oriented, and customer focused thinking and communication.
  • An interest in supporting users in the usage of IT infrastructure
  • High motivation, ability to work in a team, willingness to work flexible hours, independence, and responsibility.
  • Willingness to travel
  • Excellent written and verbal communication in German and English

We offer a diverse and interesting work environment with the ability to continuously learn and improve your skills maintaining the relationship between the IT and the user.


  • Budapest, Hungary

Belépés időpontja: Azonnal

IT Service Desk Agent

Please apply via Email

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