Operate & Maintenance Services

Be it performance optimization, preventive maintenance, repair or spare parts delivery, our service experts will ensure that your robot systems run smoothly.

Tailor-made services: from preventive maintenance to performance checks

Successful production is reliant on availability, output and quality of automation. We can offer you a flexible range of services all over the world with measures tailored to your individual needs to ensure that your machines and systems have the highest possible uptime.

With our various service level agreements, we offer everything from regular inspections and a technical hotline to maintenance and extended warranties. You can also benefit from our repair and replacement concepts, the KUKA spare parts finder and a detailed analysis and performance check for your robot system.

Service concepts for any maintenance philosophy

Maximizing our customers' productivity: Spotlight on the advantages

Maximum availability
- 24/7/365 technical support
- On-site and remote service
- Fast response time, fast dispatch of spare parts
- Certified technicians and manufacturer quality
- Preventive management for maintenance
Maintenance contracts
- Flexible maintenance contracts
- Service technician guaranteed to start work in the shortest possible time
- Warranty extension to 5 years for new systems
- Predictable costs for maintenance, inspection and repairs
Spare parts & repairs
- Spare parts available within 24 hours
- Spare parts service: 24/7/365
- Worldwide customs clearance
- 12-month warranty
- Customer-specific spare parts recommendations
- Cost savings thanks to repair concepts
Service excellence
- Consistent quality and process standards
- 100% expertise worldwide
- Efficient service case management
- A KUKA TechCenter near you to help you with your application
- Digital customer portal brings together numerous online services

Maintenance contracts for ensuring maximum system availability

A reliable maintenance contract for robots and machines is a crucial tool for ensuring the efficiency and performance of your robot systems. By choosing the appropriate service contract, the response time in the event of unexpected faults or failures can be reduced to a minimum.

Overview of maintenance and service contracts

Services/contract	Parts24	Service24	Combi24Pro	MaintenancePro	WarrantyPro
Hotline support with exclusive priority function, 24/7/365	✔	✔	✔	+	+
Service guaranteed to start no more than 2 hours after requirement notification, 24/7/365		✔	✔		+
Guaranteed provision of standard spare parts no more than 2 hours after requirement notification, 24/7/365	✔	✔	✔		+
KUKA Xpert license	+	+	✔	+	+
Analysis and error handling based on files and program extracts submitted	✔	✔	✔		✔
Swift assistance on site		✔	✔		✔
Annual preventive maintenance			✔	✔	✔
Warranty extension to 5 years					✔
Documentation and maintenance certification			✔	✔	✔
Travel costs and expenses for the annual maintenance visit (weekdays)			+	+	✔

Spare parts & repairs: excellent availability 24 hours a day.

KUKA provides the infrastructure to ensure swift delivery of spare parts worldwide.

Fast supply of spare parts thanks to a global hub strategy: central warehouse in Germany, hub in the Americas, hub in APAC
Tailored recommendations for spare parts and wear parts depending on robot type and age
Replacement, reuse and repair of defective components in the KUKA Repair Center

Depending on the contractual agreement, spare parts will be with you on site no later than two hours after an issue is reported.

From performance check to process improvement

Performance check

Comprehensive analysis of your robot system on site:

In-depth analysis of optimization potential
Discovery of untapped potential by identifying downtimes or malfunctions
In-depth process analysis to eliminate quality issues
Identification of measures to optimize the cell layout and step sequence

Our experts will comprehensively analyze the performance of your system and identify potential for optimization.

Programming & engineering

The KUKA service technicians carry out the measures defined in the action plan:

Robot programming and PLC programming
Upgrade and refurbishment measures
Process optimization
Software and plug-in development
Digital services

Order services directly from the customer portal my.KUKA

Online maintenance contract

Spare parts search

Performance check

KUKA Remote Service: Reliable maintenance from afar

You can rely on us for immediate assistance with all repair tasks. Our local experts in more than 30 countries are there to help you. If things need to be done even faster, our certified Remote Service can provide you with remote maintenance service for your machines via a secure VPN connection no matter where you are in the world.

KUKA Remote Service Anfrage für Vor-Ort-Service