IT Service Desk Hotline Engineer
2026年7月10日
Discover your impact with KUKA Group
KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.簡述
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Petaling Jaya, Malaysia -
KUKA
hybrid
責任單位
- Handling hotline calls and IT support requests professionally
- Logging, categorizing, prioritizing, and assigning tickets accurately
- Troubleshooting common IT issues related to Windows, Microsoft 365, Outlook, Teams, VPN, MFA, printers, basic networking, and enterprise applications
- Supporting incident management, request fulfilment, SLA follow-up, and escalation to L2/L3 resolver teams
- Maintaining clear ticket documentation and contributing to knowledge articles
- Ensuring compliance with IT security, data protection, and access control processes
單位介紹
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!