로봇 시스템용 KUKA 예비품: 순정 예비품, 수리 및 신속한 서비스

KUKA Xpert helps you resolve common error messages and issues related to SmartPads, controllers, and motors. If you need additional assistance, our service experts are available to support troubleshooting and help you identify the right spare parts or repair services.

• KUKA Xpert: Digital Service Platform
• Submit a Service Request

The KUKA Spare Parts Finder* helps you identify spare parts that are compatible with your registered robots. You can create spare parts lists for selected robots or verify the compatibility of a specific part.

After successful verification, your company's registered assets are displayed automatically. Missing robots can be added by registering their serial numbers.

Your benefit: Reduce the risk of ordering the wrong parts and eliminate the need to manually search through multiple documents to identify compatible components.

In the digital product catalog in the KUKA Shop, you can access product information, spare parts, and additional service offerings.

To help identify the correct spare part, a service representative should ideally have the following information:

• Robot type or model designation (e.g. KR QUANTEC, KR AGILUS, LBR iiwa)
• Robot serial number
• Controller type and serial number (e.g. KR C5, KR C4)
• Year of manufacture or delivery date of the system
• Part number of the defective component (if known)
• Photos of the nameplate or the defective component
• Description of the fault or error message
• Information on any modifications or upgrades already carried out

Thanks to high product availability, a global logistics network, and optimized inventory management, KUKA ensures fast and reliable spare parts supply. Most orders leave our logistics hubs on the same or next business day. Express orders placed by 4:00 PM are processed on the same day, and in-stock spare parts are shipped immediately.

For unplanned downtime, our emergency service is also available from 6:00 PM onwards. With an appropriate service contract, spare parts can be shipped outside regular business hours. For particularly time-critical requirements, spare parts can be provided and dispatched as quickly as possible under suitable service agreements.

With three global distribution centers in Germany, the USA, and China, as well as an optimized global supply network, KUKA delivers high-quality spare parts quickly and reliably, helping keep your robots, controllers, and automation systems running with minimal interruption.

Yes. For express shipments, KUKA provides a tracking link that allows you to monitor the shipping status of your order in real time.

KUKA is committed to long-term spare parts availability and supports customers in keeping their robots and automation systems running efficiently for many years. Spare parts, repair services, and technical support are also available for older systems whenever possible.

Yes. KUKA offers refurbished spare parts and exchange parts for most products. These provide a cost-effective and sustainable alternative to new parts. Each part is thoroughly inspected and professionally refurbished to ensure high quality and reliable performance.

Used KUKA exchange parts are reconditioned according to defined standards and tested against the same high-quality requirements as KUKA genuine spare parts. This allows you to benefit from a cost-efficient solution, extend the service life of your equipment, and support sustainable use of resources. KUKA exchange parts also include a 6‑month warranty from the date of delivery.

How the exchange service works

• Order an exchange part
  Order the required exchange part online or through our contact form.

• Fast spare parts supply
  The exchange part is shipped from stock as quickly as possible to help get your system back up and running.

• Return the defective component
  Send the faulty part back to KUKA within two weeks together with the completed return form.

• Benefit from reduced costs
  Once the defective part has been returned, you benefit from an attractive price for your refurbished exchange part.

Your benefit: Reduce downtime, lower costs, free up inventory capacity, and gain a reliable alternative to new parts.

With the exchange service, you receive a refurbished replacement part in advance and return the defective component afterwards. With a 1:1 repair, you send your own component to KUKA. After inspection, you receive a repair quotation. Once approved, the same component is repaired and returned to you.

When is a 1:1 repair the right choice?

A 1:1 repair is particularly suitable when there is no urgent time pressure. You receive a detailed repair report and can decide which repair work should be carried out. In many cases, this can be a more cost-effective option than an exchange service.

When should I choose the exchange service?

The exchange service is ideal when downtime must be minimized. You receive a fully functional replacement part quickly, allowing your system to return to operation without long waiting times. For this reason, the exchange service is often preferred for time-critical applications.

Having your component repaired directly by KUKA offers more than simply restoring a defective part. Our experts perform a comprehensive inspection and use only tested components and the latest available component revisions during the repair process. This helps ensure that your product meets current quality and safety standards.

For electronic components such as the SmartPad, the latest available software and firmware versions can also be taken into consideration. Security-related updates and current software releases are generally only available from the manufacturer and may not be accessible through third-party repair providers.

You also benefit from KUKA’s extensive product and system expertise. By using genuine components and the latest product revisions, KUKA repairs help improve the reliability, operational safety, and long-term availability of your robots and automation solutions.

A standard 1:1 repair typically takes two to three weeks from the time the component is received at a KUKA repair center. The actual turnaround time may vary depending on the component and shipping times.

To maximize system availability, KUKA also offers a repair exchange service, where a replacement part can be shipped from stock in advance before the defective component is returned.

Genuine KUKA spare parts ensure the optimal performance of your robots, controllers, and automation systems. They provide maximum compatibility, verified quality, and the latest component revisions and software versions.

By choosing genuine KUKA spare parts, you can reduce downtime, improve operational reliability, and benefit from the manufacturer's expertise throughout the entire lifecycle of your equipment.

Yes. KUKA offers spare parts and service solutions for KR C2, KR C4 and KR C5 controller systems. Spare parts support for existing KR C4 installations continues to be available, and selected spare parts are still offered for KR C2 controllers.

This enables operators to extend the lifespan of their robotic systems and maintain reliable production over the long term.