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Technical hotline and advisory service – always at your service

Our experts on the KUKA hotline are ready to help you around the clock. When it comes to service management, service products and tailor-made customer solutions, we are your point of contact.

24/7 technical hotline

Do you need assistance quickly? Give us a call! Our 24/7 hotline provides systematic troubleshooting with direct support by telephone. Our specialists will address your issue at any time of the day or night in a competent and purposeful manner.

The telephone number for the 24/7 hotline: +60 (0)3-8068 3372

KUKA Remote Service

Our KUKA Remote Service provides you with online support in analyzing and rectifying faults and servicing your system. This service has the highest level of security as every single item of data is encrypted in line with the current state of the art.


How you benefit:

  • Avoidance of time and information loss
  • Assurance of system productivity

  • Reduction of repair costs

  • Functional test of the KUKA Remote Service Client

  • Personal contact

  • Your path to networked production: Industrie 4.0

Technical guidance

Our support and advisory services

Whenever you need assistance – our experts on the KUKA technical hotline are here to help you around the clock. We specialize in performing quick and structured fault analyses in order to guarantee the availability of your production system.

Furthermore, we also support you with competent, solution-oriented consulting services. Drawing on our automation expertise, we will provide you with individual guidance on KUKA products such as robots, systems, cells and equipment. You can also benefit from suitable service packages and make use of our special service agreement packages.


Individual service agreements

With the maximum availability of your robots, systems, cells and equipment in mind, we offer service packages that are tailored to your specific requirements:


Service level for the hotline, spare parts and on-site service

  • Individual 24/7 standby number with priority switching in hotline support

  • Standard spare parts dispatched within 24 hours of your call

  • Guaranteed start of KUKA service specialist call-out after your call (in accordance with the agreement)


Maintenance management for your robots, machines and systems

  • Annual preventive measures (in accordance with custom-tailored agreement)

  • Early detection of weak points

  • The availability of your robots, machines and systems is sustainably increased


Maintenance management with custom-tailored agreements

  • Tailor-made combo agreement (service level and maintenance management)

We will assist you in selecting components and software packages with our wealth of automation expertise. Benefit from our advisory services concerning:

  • 3D offline simulation

  • Robot, cell and system programming

  • Cycle time and process optimization

  • Software development

  • Cell control with the KUKA.PLC product family

  • Intuitive operator control and customized visualization

  • Sensor systems

You can find further information concerning our service and advisory packages here [link to all service documents].