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Technical hotline and advisory service

When it comes to service management, service products and tailor-made customer solutions, we are your point of contact.

Technical hotline - always at the end of the phone

Do you need assistance quickly? Give us a call! Our experts provide systematic troubleshooting with direct support by telephone. When it comes to service management, service products and tailor-made customer solutions, we are your point of contact.

Your service request

KUKA Remote Service

Our KUKA Remote Service provides you with online support in analyzing and rectifying faults and servicing your system. This service has the highest level of security as every single item of data is encrypted in line with the current state of the art.


How you benefit:

  • Avoidance of time and information loss
  • Assurance of system productivity

  • Reduction of repair costs

  • Functional test of the KUKA Remote Service Client

  • Personal contact

  • Your path to networked production: Industrie 4.0

KUKA support and advisory services

With the maximum availability of your equipment in mind, we performe quick and structured fault analyses of your production system. Furthermore, we also support you withcompetent, solution-oriented consulting services andprovide you with individual guidance on KUKA and Thompson products. 

Benefit from our advisory services, including:

  • 3D offline simulation
  • Robot, cell and system programming
  • Cycle time and process optimization
  • Software development
  • Cell control with the KUKA.PLC product family
  • Intuitive operator control and customized visualization
  • Sensor systems

Individual service agreements tailored to your specific requarements


Service level for the hotline, spare parts and on-site service

  • Individual standby number with priority switching in hotline support

  • Guaranteed start of KUKA service specialist call-out after your call (in accordance with the agreement)


Maintenance management for your robots, machines and systems

  • Annual preventive measures (in accordance with custom-tailored agreement)

  • Early detection of weak points

  • The availability of your robots, machines and systems is sustainably increased


Maintenance management with custom-tailored agreements

  • Tailor-made combo agreement (service level and maintenance management)

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