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Tailored Service for Robots and Machines

From the initial idea right through to upgrades – we will support you throughout the entire life cycle of your robot automation system and offer you tailor-made services and products.

The KUKA Customer Services portfolio
How we embrace 360° support

At KUKA, service is about more than a one-off repair job or the delivery of a spare part. Automation systems generally go through four phases in their life cycle. This begins with the planning and selection of suitable solutions, is followed by a seamless start-up and efficient operation of the systems and extends to system overhaul and modernization.

We assist with each of these four phases by drawing on our KUKA expertise, providing tailored advice, customized solution concepts and outstanding service management.

Four phases of Service Life Cycle Management

Planning and simulation of robot systems

The foundations for successful automation are laid by selecting the ideal type of robot and technologies to be used. We will work with you to plan the appropriate solution for your task, using simulations, feasibility studies and test set-ups. This reduces planning risks and prevents unnecessary follow-up costs from the outset.

You also benefit from our wide range of courses. The KUKA College will support your employees with a clever combination of digital learning methods and practice-oriented classroom training.

A detailed simulation of the robot cell minimizes risks in terms of accessibility and cell layout, optimizes the cycle time offline and ensures an efficient planning phase.

Programming and start-up

We use our expertise to ensure that the commissioning and start-up phase of your automation solution runs smoothly and efficiently in the shortest possible time. In doing so, our technicians take charge of programming, developing smart application solutions and ensuring that the robots are installed flawlessly.

We can handle any project, from minor program changes to the implementation of a complete robot cell. You can always rely on the highest quality standards from our service management team.

We assemble and install your equipment. We ensure that the operating parameters of the robot components are accurate by carrying out initial start-up and installation flawlessly.

System maintenance and repair

The availability, performance and quality of automation systems are decisive features for successful production systems. For that reason, we offer you customized services and preventive maintenance to ensure the continuous operation of your robotic system. These include a guaranteed supply of spare parts, inspections and expert repair services as well as professional performance checks.

Robot service management is carried out according to the most stringent standards in all areas. This is how we maximize system availability and guarantee that your production output remains consistently high.

Regular preventive maintenance is the foundation for ensuring high system availability. The response time can be reduced to a minimum by selecting the appropriate service level.

The extended life cycle of robots

Be it upgrades or system overhauls – we guarantee that your automated robot solutions can be used sustainably over the long term. Our experts take various steps to optimize your systems based on the operational parameters and individual requirements.

In the final phase of the service life cycle, these range from targeted upgrades to comprehensive repairs or even replacing your robot system entirely. This enables us to grant your investment a reliable second life cycle. 

In addition to new products, KUKA also offers used industrial robots. We inspect them thoroughly, refurbish them if necessary and supply them with a warranty for all parts. 

KUKA. Our service. Your success.

Fast, professional and reliable – our management approach is geared towards increasing your productivity. We provide you with life-cycle services for maintenance, repair and optimization at around 70 locations worldwide.

  • Manufacturer's competence

    100% manufacturer competence with in-depth product and application expertise

  • The highest quality standards

    Highly qualified service staff delivering the highest quality standards

  • Customer-specific service

    Customized services, tailored to the needs of our customers

  • 24/7/365 access

    Customer service around the globe, 24 hours a day: Online services, on-site support and remote support 

Perfect customer service

With our life cycle services available worldwide, we will support you in the long term and offer you comprehensive support for your processes and company as a whole. For more information on this topic, you can download our brochure. 

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KUKA services for greater expertise and security

Do you need technical support right away?

Feel free to contact our customer service team. We would be happy to answer any questions you may have.