German Speaking Service Desk Agent

28 February 2024

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Short Facts

Budapest, Hungary
KUKA
hybrid
IT

Responsibilities

Make an impact

Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently,
document all user interactions and resolutions accurately and thoroughly in the company's system,
fulfill service requests based on pre-defined procedures (password resets, providing access, remote Software installation, VPN Setup, IT procurements, etc.),
manage internal customer's hard- and software requests and the configuration management database,
work collaboratively with other team members and actively report to team leads to enhance performance and quality, and therefore contribute to a good working atmosphere,
stay up-to-date with industry trends and best practices in technical support.

Application Requirements

What you need to succeed

Great interest in IT and technical customer service,
excellent written and verbal communication in German and English,
strong communication, problem-solving skills and customer-oriented approach,
a passion for continuous learning and professional development in the field of technical support.

Preference