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PLC Troubleshooter - KUKA Robotics

Service and provide expert customer support for KUKA Robotics.

Responsible for troubleshooting PLC issues on assigned Solutions AWS/Trim Press / Automation / Mechatronics jobs for KUKA Robotics. 

Short Facts

  • KUKA
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position


  • This position will work hand in hand primarily in plc programming of production equipment utilizing the Siemens platform
  • This position requires the knowledge of working and developing systems utilized in the Win CC SCADA packages
  • This will primarily be a support role of the production lines within the OEM and could also have a focus in upgrading CNC equipment - although this experience is not required
  • Manage customer relationships by going the extra mile and representing KUKA with pride and professionalism.
  • Perform in-house, on-site and/or telephone troubleshooting, repairs and support of KUKA equipment on an as-needed basis.
  • Work within a flexible work/travel schedule.
  • Travel to customer sites on short notice and be available to work long hours to meet customer needs.
  • Provide assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics AWS/Trim Press or other heavy-duty equipment.
  • Complete Field Service reports
  • Develop technical credibility and rapport with customer. Forward sales leads to appropriate account manager.
  • Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
  • Assist with internal, end users, and System Partners training if required.
  • Participate actively in the promotion and sale of parts and services every time an opportunity arises.
  • Travel to customer sites for general business errands – both domestic and international (passport required).
  • Promote and practice “safety first” by immediately addressing any hazards, defective equipment or unsafe conditions within own workplace or customer site.
  • Adhere to and actively follow the company Quality System and participates in continuous improvement.
  • Address work in a quality-minded and productive manner with a sense of urgency to attain effective priorities as scheduled.

Application Requirements

  • Basics in fieldbus and network technology
  • In-depth knowledge of Siemens S7 / TIA control technology
    • intermediate experience working with Siemens Step 7 platforms
    • intermediate experience working within an automated industrial environment - automotive preferred
      Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment.
  • Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
  • Geometric Dimensioning and Tolerancing (GD&T)
  • Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
  • Structured, proactive and goal-oriented way of working
  • Enthusiasm for complex machine processes in mechatronics, electrical and controls
  • PC skills/knowledge (CS-SalesForce, MS Office environment, Internet, email, etc.)
  • Valid driver’s license and passport required.
  • Willingness to travel (approx. 75%) for service assignments in USA and Mexico - also at short notice with a duration of individual days up to approx. 4 weeks and Germany for training purposes at the Headquarters


What we offer

Attractive pay
Future-oriented projects with leading brands
Great working environment

About KUKA

Start date: Immediately

Apply Today!