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Custom-tailored service concepts to boost productivity and ensure first-class service.
Regular preventive maintenance is the cornerstone of high availability for your system. Moreover, it enables you to detect optimization potential early. Complemented by the appropriate service level, call-out response times can be reduced to a minimum – 24/7 and 365 days a year.
Furthermore, in the first 24 months after delivery, the warranty can be extended to 5 years.
As a KUKA customer with a Service24 Agreement, you are ensured service at the highest level: our guaranteed accessibility and response time minimize unplanned downtimes, reduce storage costs and enable transparent escalation scenarios.
As a KUKA customer with a MaintenancePro Agreement, you benefit from the know-how of the KUKA robot experts during annual preventive maintenance. The effective maintenance management detects weak points early, thereby improving system availability demonstrably*. With MaintenancePro, you reduce production downtime costs, delivery delays and consequential damage. You increase your productivity – while simultaneously reducing inspection times and ongoing training costs.
Ensure the highest possible level of all-round reliability of your robot components from the outset. As a KUKA customer with a Combi24Pro Agreement, you benefit from all the services of the MaintenancePro and Service24 Agreements in a single package.
With the Extended Warranty contract option, it is possible, in the first 24 months after delivery, to extend the warranty of the KUKA robot to 5 years. Through continuous provision of data and scheduled maintenance, KUKA ensures that the robot system remains in perfect condition.
| Services | Parts24 | Service24 | Combi24Pro | MaintenancePro |
|---|---|---|---|---|
| Provision of exclusive 24-hour standby number with priority switching for hotline support | ✔ | ✔ | ✔ | |
| Guaranteed start of service specialist call-out within max. 2 hours of your call, 24/7, 365 days a year | ✔ | ✔ | ||
| Guaranteed provision of standard spare parts within max. 2 hours of your call, 24/7, 365 days a year | ✔ | ✔ | ✔ | |
| Maintenance of robots/systems | ✔ | ✔ |
