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Service and maintenance agreements for KUKA robots

Customized service concepts to increase productivity and ensure top-level service.

Turnkey concepts for every maintenance philosophy

Regular preventive maintenance lays the foundation for high availability of your system. In addition, you recognise optimisation potential early on. Supplemented by the appropriate service level, the response time can be reduced to a minimum if the worst comes to the worst - 24/7 and 365 days a year.

For new systems, there is also the option of extending the warranty to 5 years - so there are no surprises.

Overview of all contract models for service and maintenance

Services Parts24 Service24 Combi24Pro MaintenancePro WarrantyPro
Qualified technical hotline support from KUKA robot specialists with exclusive priority switching 24/7/365 + +
Guaranteed start of service specialist call-out within max. 2 hours of the call, 24/7/365     +
Guaranteed provision of standard spare parts within max. 2 hours of the call, 24/7/365   +
KUKA Xpert license (web-based knowledge database) + + + +
Analysis and error processing on the basis of submitted program printouts and files  
Service call-out on site    
Annual preventive maintenance    
Warranty extension to 5 years        
Documentation and maintenance certification    
Travel costs and expenses for the annual maintenance visit (weekdays)     + +
= Service included in the price of the agreement
= Service covered by the agreement and invoiced on a time and material basis or at agreed flat rates
+ = Service optionally available as part of the agreement

Predictive maintenance and condition monitoring

with KUKA iiQoT cloud software, you minimize unplanned downtime and increase the uptime of your robots